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Disconnect Google Ads

To disconnect a Google Ads account, open Settings > Connections. To open Settings, click your profile picture at the bottom of the sidebar, then click Settings. On the account's card, click Disconnect account and confirm. The campaigns in Google Ads do not change and keep running.

Disconnect when you want to remove Hero Marketer's access to a Google Ads account. A disconnect also stops daily checks and their 0.25 credits a day for that account. A disconnect is the only way to stop daily checks for one account. If you only want to work in a different account, you do not need to disconnect. Use the account switcher instead (covered at the end of this page).

Disconnect from Hero Marketer​

  1. Open Settings > Connections. To open Settings, click your profile picture at the bottom of the sidebar, then click Settings.
  2. On the card for the Google Ads account you want to remove, click Disconnect account.
  3. In the dialog, click Disconnect account to confirm.

Hero Marketer removes your connection to the account and stops reading the account. It also deletes the stored Google sign-in when no other connected account of yours uses it. Google still lists Hero Marketer in your Google Account permissions. To remove the grant at Google too, follow the steps under Revoke access from your Google account.

Replace your only Google Ads account​

When the account is your only connected account, the button on its card reads Replace account.

  1. On the account's card, click Replace account.
  2. In the dialog, click Connect new account.

Hero Marketer disconnects the account first. Then it opens onboarding, where you connect another account. Onboarding is free. Your business and its products stay, and the new account goes into the same business.

Revoke access from your Google account​

You can revoke access on the Google side instead. Do this, for example, if you have lost access to Hero Marketer and cannot reach the Connections page. Revoke access from your Google account permissions:

  1. Go to myaccount.google.com/permissions.
  2. Find Hero Marketer in the list.
  3. Click Remove access.

When you revoke access at Google, the account stays in Hero Marketer. After failed checks, you get the Google Ads connection broken alert. By default, this alert comes after 3 failed checks in a row. While this alert is active, Hero Marketer does not charge daily checks for the account. If you turned this alert off, the charge continues. To stop daily checks and their charge for the account, also disconnect the account in Settings > Connections.

What changes when you disconnect​

When you disconnect a Google Ads account:

  • In Google Ads: nothing changes. Campaigns built through Hero Marketer keep running. Performance data, billing, and account settings are unaffected.
  • In Hero Marketer: the account leaves the account switcher. Its open alerts are resolved. Its business keeps its products, and the other accounts of the business can still use them. Hero Marketer keeps the account's dashboards, reports, and Hero AI chats, but you cannot see them until you connect the account again.
  • Daily checks: they stop for that account. Hero Marketer does not charge 0.25 credits a day for it anymore.
  • Credits: your balance does not change.

If you disconnect your last account, Hero Marketer returns you to onboarding.

Reconnect a disconnected account​

To reconnect the account, do the full Connect account flow again:

  1. Open Settings > Connections.
  2. Click Connect account.
  3. Click Connect Google Ads.
  4. On Google's screen, sign in with the Google login that has access.
  5. Pick the account.
  6. Under Business, pick the business that the account was in.
  7. Click Use this account.

You need a balance above 0 to reconnect. The connection itself does not use credits. The account's dashboards, reports, and Hero AI chats come back. The free scan and the free AI summary do not run again for an account that you connected before.

If you disconnected your last account, you reconnect through onboarding. Onboarding is free and does not read your website.

Delete an account's data instead of disconnecting​

A disconnect does not delete the account's data or the products of its business. To delete the account's data from Hero Marketer, email support@heromarketer.io from your sign in address. To delete a product, see Update a product.

To close your whole Hero Marketer account, see Close your account. After you close your account, Hero Marketer can keep your data for up to 30 days so that you can come back. Then Hero Marketer deletes or anonymizes it. You can ask for earlier deletion.

Disconnect versus switch accounts​

If you just want to work in a different Google Ads account, you do not need to disconnect anything. Use the account switcher to change which connected account is active. See Switch between accounts. Disconnect only to remove Hero Marketer's access to an account, not to change which one you are working in.

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