Skip to main content

Buy more credits

When your monthly credits run low or out, you can buy a top up to use AI features right away. $20 buys 20 credits. Paddle charges your existing payment method, and the credits land in your balance immediately. Unlike monthly plan credits, purchased top up credits roll over indefinitely until you use them.

If you run out month after month, an upgrade is usually cheaper than repeated top ups. See Compare plans.

How to buy a top up​

You can buy a top up from three places. Each one uses the same Buy credits action:

  1. The sidebar credit balance. Click your remaining credits indicator at the bottom of the sidebar to open a popover with Buy credits and Upgrade plan.
  2. The out of credits screen that takes over the campaign wizard when your balance hits zero.
  3. The plan page (Account → Plan), in the snapshot card at the top.

After you click Buy credits, confirm the $20 charge in the Paddle checkout. Paddle uses your existing payment method, and the credits appear in your balance immediately. The dashboard updates without a page refresh. The charge shows on your next invoice as a separate line item from your subscription.

When a top up makes sense​

A top up is the right move when:

  • Your monthly credits are used up, but you have one or two things to finish, for example a campaign launch or a Hero AI investigation.
  • You are between billing cycles and do not want to wait for renewal.
  • You want to test how much you will actually use before you commit to a plan upgrade.

How Hero Marketer spends purchased credits​

When your balance holds both monthly plan credits and purchased top up credits, Hero Marketer spends them in this order:

  1. Monthly plan credits first. These expire at the end of the billing period, so Hero Marketer spends them before they vanish.
  2. Purchased top up credits second. These never expire, so Hero Marketer holds them in reserve until your monthly credits run out.

When Hero Marketer spends monthly credits first, a top up keeps its value. You do not lose purchased credits to a monthly reset.

Top up refunds​

As a standard rule, additional credit purchases are not refundable. The 14 day refund applies to your subscription, not to credit purchases. See Refund policy.

If you bought a top up by mistake, for example you meant to upgrade your plan instead, contact support. Hero Marketer reviews these cases one at a time and may reverse the charge by exception.

Bulk credit pricing​

If you regularly buy several top ups a month, contact support. Bulk credit pricing is available for sustained high volume.

When a top up is not the right fix​

Top up credits restore AI access only. They do not change:

  • Your plan's account or product limits. If you are at your account or product limit, more credits will not unlock the next slot. You need to upgrade instead. See Hit account or product limit.
  • Your subscription status. If your subscription is cancelled or a payment failed, a top up does not restore access. Fix the subscription first.

Next​