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Cancel your subscription

To cancel your Hero Marketer subscription, open Account → Plan, click Manage billing to open the Paddle billing portal, and choose Cancel subscription. When you cancel, Hero Marketer stops your next renewal charge. You keep full access through the end of the current billing period.

How to cancel​

  1. Open Account → Plan in the sidebar.
  2. Click Manage billing. The Paddle billing portal opens.
  3. Click Cancel subscription.
  4. Confirm.

Hero Marketer schedules the cancellation right away. You keep paid access until the end of the current billing period.

What happens after you cancel​

Through the end of the current billing period, nothing changes. Your subscription stays active. You keep every feature, and your remaining credits stay in your balance.

Once the billing period ends:

  • The subscription expires and you lose access to Hero Marketer until you reactivate.
  • When you sign in, Hero Marketer sends you to the renewal page instead of the dashboard, settings, campaign wizard, Hero AI, accounts, or products.
  • Your existing Google Ads campaigns keep running after you cancel. Hero Marketer does not pause or delete them.

Your Google Ads campaigns keep running after you cancel​

When you cancel Hero Marketer, your Google Ads spend does not stop. Campaigns you built through Hero Marketer live in your Google Ads account and keep running until you pause them in Google Ads directly.

If you want to stop ad spend as well, pause your campaigns in Google Ads before or after you cancel Hero Marketer. The cancellation alone does not stop ad spend, because Hero Marketer never controls your ad spend.

What happens to your data after you cancel​

When your subscription expires, Hero Marketer retains your data for 90 days:

  • Account, product, and campaign records. Hero Marketer keeps these for at least 90 days. Reactivate within that window and everything returns as it was.
  • Hero AI conversation history. Hero Marketer keeps this for the same window.
  • Historical app data. Hero Marketer keeps this data, but does not show it in the app until you reactivate.

Hero Marketer may archive accounts after 90 days of inactivity. See Data and security for the full retention and deletion policy. That page also explains how to request permanent deletion of your data, which is separate from a subscription cancellation.

Reactivate after you cancel​

To reactivate:

  1. Sign in with the same Google identity you used originally.
  2. Pick a plan on the renewal page.
  3. Confirm payment.

For 90 days after cancellation, Hero Marketer restores your accounts, products, and campaign history automatically. After 90 days, contact support to retrieve archived data.

No pause option​

There is no formal pause option. The closest equivalent is to downgrade to Pro for stretches when you do not need a higher tier, then upgrade back when you do. See Change your plan.

Get a refund when you cancel​

If you cancel within 14 days of a charge and have used less than 10% of that period's credits, you may be eligible for a full refund. See Refund policy for the thresholds and how to request one.

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