Skip to main content

Refund policy

You can get a full refund on a Hero Marketer subscription within 14 days of the charge, as long as you have used less than 10% of that billing period's credits. That threshold is 2 credits on Pro, 5 on Growth, and 10 on Agency. To request one, contact support. A person processes refunds.

Hero Marketer has no free trial. You have 14 days to evaluate the product and request a refund.

How much you can use and still get a full refund​

A full refund is available only if you have used less than 10% of your monthly credit allocation in the period you want to refund:

  • Pro. Full refund if you have used 2 or fewer credits.
  • Growth. Full refund if you have used 5 or fewer credits.
  • Agency. Full refund if you have used 10 or fewer credits.

If you have used more than that, the credits you spent paid for real AI work, so they are not refundable. The unused portion of the charge is still refundable, prorated, if you request it.

The threshold resets on every charge. If your subscription renews and you have used less than 10% of that period's credits within 14 days of the renewal, you are eligible again.

What a refund covers​

When you are eligible, a refund returns:

  • The full subscription charge for the current period, or a prorated portion of it, if you used some credits but stayed under the threshold.

A refund does not cover:

  • Purchased credit top ups. Top ups are not refundable as a standard rule. See Buy more credits to learn when an exception applies.
  • Google Ads ad spend. Hero Marketer never bills your ad spend. You pay Google directly. A refund for ad spend is between you and Google Ads.
  • Charges older than 14 days. A renewal that is more than 14 days past falls outside the standard window.

How to get a refund​

To request a refund, contact support and include the email on your Hero Marketer account and which charge you want us to refund (the date and amount).

Hero Marketer processes a refund within 5 business days. It lands back on your original payment method within 5 to 10 business days after that. The exact time depends on your bank.

What happens after a refund​

When Hero Marketer processes a refund:

  • Your subscription is cancelled. A refund and an active subscription do not coexist.
  • Access continues through the end of the refunded period, then ends.
  • Hero Marketer retains your data per the standard retention policy. See Cancel your subscription for what is kept and for how long.

Cases handled outside the standard rule​

A person at contact support handles a few situations, regardless of the usage threshold or whether 14 days have passed:

  • You were charged incorrectly. Hero Marketer fully refunds a billing error, regardless of usage or timing.
  • An outage or sustained problem on Hero Marketer's side. This made the product unusable for you. Hero Marketer reviews these cases one at a time.
  • A charge older than 14 days that you have a specific reason to dispute, for example an extended outage. This falls outside the standard guarantee, but contact support and Hero Marketer will review it.

If you disagree with how Hero Marketer handled a refund request, reply to the same support thread and ask for a new review.

Next​