Refund policy
You can get a refund of unused credits within 90 days of the purchase that bought them. There is no refund button in the app. To request a refund, email support@heromarketer.io. A person processes each refund.
Credits that you spent are not refundable, because the work was done.
What you can get back
| Situation | Refundable |
|---|---|
| You bought a pack and did not spend it | Yes, within 90 days |
| You bought a pack and spent half of it | The unspent half, within 90 days |
| You spent the credits on Hero AI, campaigns, or daily checks | No |
| You were charged two times for the same purchase | Yes, at any time |
| The charge was incorrect (a billing error) | Yes, at any time. Tell us what happened. |
| Daily checks or AI work that you did not expect to pay for | Spent credits are not refundable. Email us, and we examine the request. |
Hero Marketer does not refund the fee that Paddle charges for the payment. A refund removes the refunded credits from your balance. Your balance cannot go below 0.
How to stop future charges
Hero Marketer has no plan and no monthly fee, and there is no cancellation fee. You do not need a subscription. The only subscription is optional: auto top up, a yearly credit subscription that you can cancel at any time.
To stop all future charges:
- If you turned on auto top up, turn it off in Settings > Billing. This cancels the yearly credit subscription at once. Your credits stay. See Set up auto top up.
- The daily rate spends your credits while alerts or automations are on. To stop it, turn off all 17 alert types and all automations. Or disconnect the account. See Monitoring and the daily rate.
If auto top up is off, Hero Marketer does not charge your card again. Your credits continue to pay for daily checks until you turn the checks off or your balance runs out.
How to request a refund
- Email support@heromarketer.io from the email address on your Hero Marketer account.
- Tell us which purchase you mean, and approximately when you bought it.
- We usually reply within 1 to 2 business days.
- If we approve the refund, Paddle sends the money to the original payment method. The time for the money to arrive depends on your bank. It is usually a few business days.
Outside the 90 days
Email support@heromarketer.io. We refund billing errors and duplicate charges at any time. We examine each other request separately.