Skip to main content

Update payment method

Hero Marketer charges a saved payment method only for auto top up. To change it, open Settings > Billing, click Manage billing, and update the payment method in the Paddle portal. Hero Marketer uses Paddle for billing, so all payment method changes occur in Paddle's portal.

If you do not use auto top up, there is no saved card to update. You choose the payment method in the checkout each time that you click Buy credits ($20).

How to update your payment method​

  1. Click your profile picture at the bottom of the sidebar.
  2. Click Billing.
  3. Click Manage billing. The Paddle portal opens in a new tab.
  4. If Paddle asks, enter the email address that you paid with. Paddle then sends you a sign in code.
  5. Click Payment method.
  6. Add or replace the card.
  7. Confirm.

Manage billing is not available until your first credit purchase. Before that, the button is grey.

The change applies to the next auto top up charge and to the next yearly renewal of auto top up.

What payment methods Paddle accepts​

The Paddle checkout shows the payment methods that are available in your country. These include cards and, in many regions, PayPal, Apple Pay, or Google Pay.

What happens if a payment fails​

A failed payment does not lock the app. Your dashboard and reports continue to work.

  • A pack purchase is declined. The checkout shows the error, and no credits are added. Try again with a different payment method.
  • An auto top up charge fails. No credits are added. Hero Marketer tries the charge again later, while your balance stays below 5 credits. Your daily checks continue while your balance pays for them.

When your balance cannot pay for a day of checks, the checks continue for 3 days at no cost. Then monitoring pauses.

If you cancel the card that auto top up uses, add a new card first. If you do not, the next auto top up charge fails.

See My payment failed.

Update VAT, tax ID, or billing address​

To change VAT identifiers, business names, or billing addresses for your invoices, update them in the Paddle portal:

  1. Open Manage billing as above.
  2. Go to Billing details.
  3. Update the name, address, VAT, or tax ID.
  4. Save.

Updated details apply to your next invoice. They do not change past invoices. For a change to a past invoice, email support@heromarketer.io.

How Paddle protects your card details​

Paddle is PCI compliant. Your card details never touch Hero Marketer's systems. Paddle stores and processes them directly. Hero Marketer sees only what Paddle shows to merchants: the last four digits, the expiration, and the billing address.

Next​