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View credit activity

Your credit activity is the ledger of your credit balance. It is in Settings > Activity. It lists every grant and every spend, newest first. Use it to find why your balance changed.

Where to find your credit activity​

  1. Click your profile picture at the bottom of the sidebar.
  2. Click Settings.
  3. Click Activity. The table shows the most recent entries.
  4. Click Previous and Next to see older entries.
  5. Click the refresh icon to get the latest entries.

You can also click View activity in Settings > Billing.

At the top, the page shows Credits used, Credits purchased, and Current balance.

What each column means​

  • Date. The date and time of the entry, in your local time zone.
  • Type. Grant for credits added to your balance. Spend for credits removed from your balance.
  • Source. The cause of the entry. See the next section.
  • Amount. The number of credits. Grants are positive, and spends are negative. Values are in credits, not dollars.

What each source means​

Grants add credits:

  • Credit purchase. A $20 pack of 20 credits. This includes the packs that auto top up buys and the yearly auto top up renewal.
  • Admin credit grant. Credits that the Hero Marketer team added to your balance.

Spends remove credits:

  • Daily checks for 123-456-7890. The daily rate of 0.25 credits for the account with that ID. There is one entry for each account each day.
  • Chat turn. A Hero AI message. All Hero AI work in a chat shows as Chat turn, for example keyword research or a landing page wireframe.
  • Ad copy generation. Ad copy in the campaign wizard.
  • Keyword generation. Keyword research in the campaign wizard.
  • Sitelink generation. AI sitelinks from Write with AI in the campaign wizard.
  • Website analysis. A read of your product website. Hero Marketer reads the website when you add a business or a product. It also reads the website before the first campaign, or before Create images, for a product that has no product context yet. Onboarding itself is free.
  • Dashboard brief. A dashboard AI summary. Your first AI summary for each Google Ads account is free, so it does not show here.
  • Report generation. The AI brief on a saved report.
  • Ad style setup. The website read and the ad styles in Create images. One setup shows as two entries.
  • Ad style change. A change to your ad styles.
  • Look sample. The sample ad of a look in Create images, when you try one more look or click Draw the sample.
  • Ad images. One batch of ad images.
  • Ad image change. A new version of an ad image.
  • AI usage. Other AI work.
  • Refund. Removes the refunded credits from your balance.

When each kind of entry appears​

  • Credit purchase entries show after Paddle confirms the payment. This usually takes a few seconds.
  • Daily checks entries show one time a day for each monitored account, at the start of the day in the account's time zone.
  • AI spends show when the AI work is complete. If a Hero AI answer stops early, for example because you closed the tab, you pay for the part that Hero AI produced. It shows as Chat turn, and the partial answer stays in the chat.
  • Credits do not expire, so there are no expiry entries.

What credit activity does not show​

  • Payments. The $20 that you pay for each pack is a payment, not a credit entry. Paddle sends a receipt for each payment. See View invoices.
  • Free actions. Free actions do not show here. Examples are the dashboard, the free scan, your first AI summary on each account, report CSV export, and PDF export. PDF export does not use credits. But you must have a balance above 0 to export a PDF. See How credits work for the full list of free actions.

Check your activity against your balance​

The total of all grants minus all spends should agree with the balance in Settings > Billing. If the two do not agree, refresh the activity table first. A new spend can take a few seconds to show. If there is still a difference, email support@heromarketer.io with the date and time of the entry.

When a credit charge looks wrong​

If a spend looks wrong, record the date, time, source, and amount of the entry. An example is a Hero AI message that cost more than you expected. Then email support@heromarketer.io with these details. Hero Marketer can examine the charge in its logs.

To see the cost of a Hero AI chat, look at Session credits used in that chat.

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