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View credit activity

Your credit activity is the running ledger of your credit balance, found at Account → Activity. It lists every grant (monthly plan refresh, top up purchase) and every spend (campaign creation, Hero AI turn, ad copy regeneration), newest first. It is the place to check exactly why your balance changed.

Where to find your credit activity​

  1. Open Account → Activity in the sidebar.
  2. The table loads with the most recent entries.
  3. Use Previous and Next to page through your history.
  4. The refresh icon pulls the latest entries if you have just spent or received credits and do not see them yet.

What each column means​

  • Date. When the entry posted, both the day and the time, in your local time zone.
  • Type. Grant for credits added to your balance, Spend for credits removed.
  • Source. Why the entry happened. Common ones: Monthly plan credits, Credit pack purchase, Chat turn, Campaign creation, Keyword generation, and AI tool entries, for example a landing page redesign.
  • Amount. The credit movement. Grants are positive, spends are negative. Values are in credits, not dollars.

When each kind of entry appears​

  • Monthly plan credits post on your subscription's renewal date, in the amount of your plan's allocation.
  • Initial monthly plan credits post once, when you first subscribe.
  • Credit pack purchases post immediately after Paddle confirms the payment.
  • AI spends post the moment a generation step completes. If a Hero AI turn is interrupted before the model finishes, no spend posts.
  • Expirations post at the end of a billing period and remove the unused monthly allocation. Purchased top up credits never expire, so they never appear here as expirations.

What credit activity does not show​

  • Subscription charges. The monthly $20, $50, or $100. Those are billing events, not credit movements. Find them in the Paddle portal. See View invoices.
  • Free actions. You do not spend credits when you read the dashboard, switch accounts, edit a product description, or export data. None of these post here. See How credits work for the full list of what is free.

Check your activity against your balance​

The total of all grants minus all spends should match the balance shown on Account → Plan. If the two do not match, refresh the activity table first. A pending spend occasionally takes a few seconds to land. If a real discrepancy remains, contact support with the date and time of the entry in question.

When a credit charge looks wrong​

If a spend looks wrong, for example a Hero AI turn cost more than you expected, or a campaign generation charged after a failure, your credit activity is where to capture the details. Copy the date, time, source, and amount of the entry, then contact support. Hero Marketer can review the underlying call against internal logs.

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