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View invoices

Invoices are issued by Paddle, our billing provider. They're available in the Paddle billing portal and emailed to you on each charge.

Where to find them​

In the Paddle portal​

  1. Open settings, then Billing.
  2. Click Manage subscription. The Paddle billing portal opens.
  3. Go to Invoices or Receipts (the label varies by region).
  4. Each invoice has a download link (PDF) and a view in browser link (HTML).

Invoices stay available indefinitely. You can pull historical ones any time.

Via email​

Paddle emails an invoice to your billing email after every charge (subscription renewal, plan upgrade, top up purchase). The email includes a PDF attachment.

If you're not receiving billing emails, check spam first, then update the billing email (see below).

Add or change the billing email​

The billing email is separate from the email on your Hero Marketer account. By default it's the same, but you can set a different one for invoices and billing notifications.

To change it:

  1. Open the Paddle portal as above.
  2. Go to Billing details.
  3. Update the billing email.
  4. Save.

This is useful when accounting or finance handles invoices but isn't the same person who uses the Hero Marketer app.

What's on an invoice​

Each invoice shows:

  • Subscription line item (plan name and period covered).
  • Top up line items (if any credit packs were purchased).
  • Subtotal.
  • VAT or tax (calculated based on your billing address).
  • Total.
  • Payment method (last four digits of card, or PayPal email).

Customer details (your name or company, address) come from what's set in the Paddle portal. Edit those before the next charge if you want them updated. Past invoices can't be edited automatically; contact support for retroactive changes.

Custom invoice formats​

Paddle's standard invoice format covers most accounting needs. If your accounts payable team requires:

  • Specific line item formatting.
  • Purchase order numbers.
  • Custom remittance details.
  • Country specific invoice variants beyond what Paddle generates.

Contact support with what's needed. We can usually accommodate.

Receipts versus invoices​

Paddle uses both terms. The distinction:

  • Receipt: issued automatically after every successful payment.
  • Invoice: typically used in B2B contexts; functionally similar.

For most users they're interchangeable. Both serve as proof of payment for accounting.

VAT and tax IDs​

To put a VAT identifier or business tax ID on your invoices:

  1. Open the Paddle portal.
  2. Go to Billing details.
  3. Add the VAT or tax ID.
  4. Save.

Future invoices will include it. Past invoices can be reissued with the ID; contact support to request.

Disputes and adjustments​

If something on an invoice looks wrong (wrong amount, wrong tax, missing detail), contact support. We can review and reissue or refund as appropriate. See Refund policy for how billing disputes are handled.