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View invoices

Your invoices are issued by Paddle, Hero Marketer's billing provider. Find them in the Paddle billing portal at Account → Plan → Manage billing, under Invoices or Receipts. Paddle also emails an invoice with a PDF attachment to your billing email after every charge.

Where to find your invoices​

In the Paddle portal​

  1. Open Account → Plan in the sidebar.
  2. Click Manage billing. The Paddle billing portal opens.
  3. Go to Invoices or Receipts, the label varies by region.
  4. Each invoice has a download link (PDF) and a view-in-browser link (HTML).

Invoices stay available indefinitely, so you can pull historical ones at any time.

By email​

Paddle emails an invoice to your billing email after every charge, subscription renewal, plan upgrade, or top-up purchase, with a PDF attached. If you aren't receiving billing emails, check spam first, then update your billing email (below).

Changing the email your invoices go to​

Your billing email is separate from the email on your Hero Marketer account. By default they're the same, but you can set a different one for invoices and billing notifications, useful when finance handles invoices but doesn't use the app. To change it:

  1. Open the Paddle portal as above.
  2. Go to Billing details.
  3. Update the billing email.
  4. Save.

What's on an invoice​

Each invoice shows:

  • The subscription line item, plan name and the period covered.
  • Any top-up line items, if you purchased credit packs.
  • Subtotal.
  • VAT or tax, calculated from your billing address.
  • Total.
  • Payment method, the last four digits of the card, or the PayPal email.

Your customer details (name or company, address) come from what's set in the Paddle portal. Edit those before your next charge if you want them updated. Past invoices can't be edited automatically, for a retroactive change, contact support.

Putting a VAT or tax ID on your invoices​

To add a VAT identifier or business tax ID to your invoices:

  1. Open the Paddle portal.
  2. Go to Billing details.
  3. Add the VAT or tax ID.
  4. Save.

Future invoices include it. To reissue a past invoice with the ID added, contact support.

Receipts versus invoices​

Paddle uses both terms. A receipt is issued automatically after every successful payment; an invoice is the term typically used in B2B contexts. They're functionally the same, and both serve as proof of payment for accounting.

Custom invoice formats​

Paddle's standard format covers most accounting needs. If your accounts-payable team needs specific line-item formatting, purchase-order numbers, custom remittance details, or a country-specific variant beyond what Paddle generates, contact support with the requirement.

When something on an invoice looks wrong​

If an invoice has the wrong amount, wrong tax, or a missing detail, contact support. It can be reviewed and reissued or refunded as appropriate. For how billing disputes and refunds are handled, see Refund policy.

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