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View invoices

Paddle, the merchant of record for Hero Marketer, issues your invoices. Find them in the Paddle portal: open Settings > Billing and click Manage billing. Then open Invoices or Receipts. Paddle also sends a receipt with a PDF to your billing email after every charge.

Where to find your invoices​

In the Paddle portal​

  1. Click your profile picture at the bottom of the sidebar.
  2. Click Billing.
  3. Click Manage billing. The Paddle portal opens in a new tab.
  4. Go to Invoices or Receipts. The label is different in different regions.
  5. Each invoice has a download link (PDF) and a link to see it in your browser (HTML).

Manage billing is not available until your first credit purchase. Before that, the button is grey. If Paddle asks, enter the email address that you paid with. Paddle then sends you a sign in code.

Invoices stay available, so you can get old invoices at any time.

By email​

Paddle sends a receipt by email after every credit pack purchase, auto top up charge, and yearly auto top up renewal. Each receipt has a PDF. If you do not get billing emails, look in your spam folder first. Then update your billing email (see the next section).

Change the email your invoices go to​

Your billing email is separate from the email on your Hero Marketer account. By default they are the same, but you can set a different email for invoices and billing notifications. This helps when your finance team handles invoices but does not use the app. To change it:

  1. Open the Paddle portal as above.
  2. Go to Billing details.
  3. Update the billing email.
  4. Save.

What is on an invoice​

Each invoice shows:

  • The line item: a credit pack (20 credits for $20), or the auto top up credit subscription.
  • Subtotal.
  • VAT or tax, calculated from your billing address.
  • Total. Amounts are in US dollars.
  • Payment method: the last four digits of the card, or the PayPal email.

Your customer details (name or company, address) come from the details in the Paddle portal. To update your customer details, edit them before your next charge. Hero Marketer cannot edit past invoices automatically. For a change to a past invoice, email support@heromarketer.io.

Add a VAT or tax ID to your invoices​

To add a VAT identifier or business tax ID to your invoices:

  1. Open the Paddle portal.
  2. Go to Billing details.
  3. Add the VAT or tax ID.
  4. Save.

Future invoices include it. To get a past invoice again with the ID added, email support@heromarketer.io.

Receipts versus invoices​

Paddle uses both terms. Paddle issues a receipt automatically after every successful payment. B2B teams usually use the term invoice. They have the same function, and both are proof of payment for your finance records.

Custom invoice formats​

Paddle's standard format is sufficient for most finance teams. Some finance teams need specific line items, purchase order numbers, custom remittance details, or a country-specific format. If Paddle does not supply the format that you need, email support@heromarketer.io with the requirement.

When something on an invoice looks wrong​

If an invoice has the wrong amount or the wrong tax, or if a detail is not on it, email support@heromarketer.io. Hero Marketer can examine the invoice, and then issue it again or refund it. For billing disputes and refunds, see Refund policy.

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