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View invoices

Paddle, Hero Marketer's billing provider, issues your invoices. Find them in the Paddle billing portal at Account → Plan → Manage billing, under Invoices or Receipts. Paddle also emails an invoice with a PDF attachment to your billing email after every charge.

Where to find your invoices​

In the Paddle portal​

  1. Open Account → Plan in the sidebar.
  2. Click Manage billing. The Paddle billing portal opens.
  3. Go to Invoices or Receipts. The label varies by region.
  4. Each invoice has a download link (PDF) and a link to view it in your browser (HTML).

Invoices stay available indefinitely, so you can pull historical ones at any time.

By email​

Paddle emails an invoice to your billing email after every charge, subscription renewal, plan upgrade, or top up purchase. Paddle attaches a PDF each time. If you do not receive billing emails, check spam first, then update your billing email (below).

Change the email your invoices go to​

Your billing email is separate from the email on your Hero Marketer account. By default they are the same, but you can set a different one for invoices and billing notifications. This is useful when your finance team handles invoices but does not use the app. To change it:

  1. Open the Paddle portal as above.
  2. Go to Billing details.
  3. Update the billing email.
  4. Save.

What is on an invoice​

Each invoice shows:

  • The subscription line item, including the plan name and the period covered.
  • Any top up line items, if you purchased credit packs.
  • Subtotal.
  • VAT or tax, calculated from your billing address.
  • Total.
  • Payment method: the last four digits of the card, or the PayPal email.

Your customer details (name or company, address) come from what is set in the Paddle portal. To update your customer details, edit them before your next charge. Hero Marketer cannot edit past invoices automatically. For a retroactive change, contact support.

Add a VAT or tax ID to your invoices​

To add a VAT identifier or business tax ID to your invoices:

  1. Open the Paddle portal.
  2. Go to Billing details.
  3. Add the VAT or tax ID.
  4. Save.

Future invoices include it. To reissue a past invoice with the ID added, contact support.

Receipts versus invoices​

Paddle uses both terms. Paddle issues a receipt automatically after every successful payment. An invoice is the term typically used in B2B contexts. They are functionally the same, and both serve as proof of payment for accounting.

Custom invoice formats​

Paddle's standard format covers most accounting needs. If your accounts payable team needs specific line item formatting, purchase order numbers, custom remittance details, or a country specific variant beyond what Paddle generates, contact support with the requirement.

When something on an invoice looks wrong​

If an invoice has the wrong amount, wrong tax, or a missing detail, contact support. Hero Marketer can review the invoice and reissue or refund it as appropriate. For how Hero Marketer handles billing disputes and refunds, see Refund policy.

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