I cannot connect Google Ads
The Google Ads connection fails or finishes without your account. Most often, you signed in with a Google identity that is not a user on the account. Sign in with the right identity, or get added to the account in Google Ads. Other causes and fixes below.
No keyword clusters found
When the campaign wizard's keyword step returns no keyword clusters (keyword groups) or too few to use, it is almost always the search term, your seed keyword. Go broader, use customer language, avoid brand names, and try a different search term. The wizard uses one search term at a time.
My campaign is not live yet
You created a campaign, but it is not serving impressions. Most often, Google is still reviewing it. New campaigns take up to two business days. If it is approved (status "Eligible") but gets no impressions, the usual cause is a budget or bid too low to win auctions. Causes and fixes below.
I am out of credits
When your balance cannot cover an AI action, Hero Marketer asks you to add credits: $20 buys 20 credits, there is no monthly fee, and credits do not expire. You stay on the page you were on. Your dashboard, reports, and everything you built stay free.
Hit the account or product limit
Hero Marketer allows up to 10 Google Ads accounts, and 10 products in each business. To add another, free a slot by disconnecting an account or deleting a product. There is no limit on businesses.
My session keeps expiring
You keep getting signed out, or features fail with auth errors. If a Reconnect Google Ads dialog opens, the Google Ads token cannot refresh. Reconnect the account in Settings > Connections. If you are being signed out of Hero Marketer itself, it is usually browser cookie settings. Both fixes below.
My payment failed
A credit purchase or an auto top up charge was declined. A failed payment adds no credits and changes nothing else. Your dashboard, reports, and data stay available. Most failures are a card or bank decline. Try the purchase again with a card that works. The sections below give other causes and their fixes.
Ad copy or sitelinks rejected by Google
Google reviews every ad and can disapprove individual ads or sitelinks even when the campaign is approved. Read the disapproval reason in Google Ads and fix the copy. A trademarked competitor name, an unverifiable claim, or a broken landing page are common causes. Then the ad re-enters review automatically.
An action is blocked
You have credits, but Hero AI or a campaign step does not start. Each AI action needs a minimum balance, unpaid AI usage blocks the next action, one AI request runs at a time, and some actions have a limit per 10 minutes. The fix for each message is below.