I can't connect Google Ads
The Google Ads connection fails or finishes without your account. Most often you signed in with a Google identity that isn't a user on the account, sign in with the right identity, or get added to the account in Google Ads. Other causes and fixes below.
No keyword clusters found
When the campaign wizard's keyword step returns no clusters or too few to use, it's almost always the seed keyword. Go broader, use customer language, avoid brand names, and try several seeds.
My campaign isn't live yet
You created a campaign but it isn't serving impressions. Most often Google is still reviewing it. New campaigns take up to two business days. If it's approved (status "Eligible") but getting no impressions, the usual cause is a budget or bid too low to win auctions. Causes and fixes below.
I'm out of credits
Your credit balance hit zero, so AI features are paused. Buy a top-up ($20 for 20 credits, which roll over and don't expire) to keep going now, wait for your monthly credits to refresh at your next billing period, or upgrade your plan for more credits each month.
I hit my account or product limit
You reached your plan's cap on Google Ads accounts or products. To add more, upgrade your plan, or free a slot by disconnecting an account or deleting a product. Pro allows 1 account and 1 product; Growth allows 1 account and 10 products; Agency allows 10 accounts and 10 products per account.
My session keeps expiring
You keep getting signed out, or features fail with auth errors. If specific Google Ads features fail, the Google Ads token can't refresh, disconnect and reconnect. If you're being signed out of Hero Marketer itself, it's usually browser cookie settings. Both fixes below.
My payment failed
A renewal, top-up, or plan change was declined. Most failures are a card or bank decline. Update your payment method, then retry the charge from the Paddle billing portal. Configuration errors, duplicate charges, and unconfirmed charges have their own fixes below.
Ad copy or sitelinks rejected by Google
Google reviews every ad and can disapprove individual ads or sitelinks even when the campaign is approved. Read the disapproval reason in Google Ads, fix the copy (a trademarked competitor name, an unverifiable claim, or a broken landing page are the common ones), and the ad re-enters review automatically.