Hero Marketer

This guide helps you identify and fix common dashboard issues, understand error messages, and know when to contact support.

When the dashboard is loading data, you'll see:

Temporary placeholders in the campaign table

- Skeleton loading states in metric cards
- Loading indicators in charts
- Temporary placeholders in the campaign table

1. Check your internet connection
2. Refresh the page
3. Try again in a few minutes

Confirm your Google Ads account connection

1. Verify your selected date range
2. Check your campaign filters
3. Ensure you have active campaigns
4. Confirm your Google Ads account connection

Check if metrics are selected in the metric cards

Verify campaign data contains the metrics

Ensure your date range includes campaign activity

1. Check if metrics are selected in the metric cards
2. Verify campaign data contains the metrics
3. Ensure your date range includes campaign activity

1. Check your internet connection
2. Verify your browser is up to date
3. Clear your browser cache
4. Try accessing from a different browser

Check if the error persists after a page refresh

1. Use the retry button in the error dialog
2. Check if the error persists after a page refresh
3. Verify your Google Ads account status

1. Keep your browser updated
2. Clear cache periodically
3. Use supported browsers
4. Maintain stable internet connection

1. Refresh the page
2. Clear browser cache
3. Try incognito/private mode
4. Check system requirements

- Issues persist after trying solutions
- Error messages are unclear
- Dashboard is consistently unavailable
- Data appears incorrect

1. Note any error messages
2. Document steps to reproduce
3. Include your account details
4. Describe attempted solutions

Return to <a href="https://support.heromarketer.io/en/articles/11686433-dashboard-overview">Dashboard Overview</a>

Learn about <a href="https://support.heromarketer.io/en/articles/11686686-campaign-performance-comparison">Campaign Performance Comparison</a>

Explore <a href="https://support.heromarketer.io/en/articles/11686519-understanding-campaign-metrics">Understanding Campaign Metrics</a>

- Return to <a href="https://support.heromarketer.io/en/articles/11686433-dashboard-overview">Dashboard Overview</a>
- Learn about <a href="https://support.heromarketer.io/en/articles/11686686-campaign-performance-comparison">Campaign Performance Comparison</a>
- Explore <a href="https://support.heromarketer.io/en/articles/11686519-understanding-campaign-metrics">Understanding Campaign Metrics</a>

Learn how to resolve common issues you may encounter while using the Hero Marketer dashboard.

Troubleshooting Dashboard Issues

Find answers and get help from Intercom Support and Community Experts

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Troubleshooting Dashboard Issues

Overview

Common Issues

Loading States

No Data Displayed

Missing Metrics

Error Messages

Connection Errors

Data Fetch Errors

Best Practices

Preventing Issues

Quick Fixes

Getting Help

When to Contact Support

Support Information

Next Steps